Each run is checked at the start and at the end of each day – along with random spot-checks in between and via CCTV. If you see anything that concerns you at any time (including fencing, gates, flags, holes, etc.) please call or text us immediately on 07976 724 501.
Before making a booking, please understand that you use the facilities at your own risk and there are no toilets on site. We have taken every care to ensure your safety, however, under no circumstances are DIY Dogs Play responsible for any liability within either of the DIY Dogs Play runs, the driveway, or car park areas.
Please check your confirmation email once you have booked, this will advise you which of the two runs you have been allocated. Both runs are the same size. The Orange Run is the first run to your right on arrival, and the parking bay is to the right of the green barn. The Yellow Run’s parking bay is to the left of the barn.
Each confirmed booking is for up to 3 dogs and 4 people maximum, and secure parking space for one car only. Please note, there is no additional parking on or off-site. Please don’t bring extra cars, people or dogs, as you will be asked to leave immediately and not able to book again. No refunds will be given in these circumstances.
Please spend five minutes reviewing our five rules to ensure your visit will go smoothly. We want every visit for you and your four-legged family member to always be as enjoyable as the last.
1. The 3 P’s: Parking, Pathways and Play
Keeping the grass clean and healthy in the runs means more enjoyment for you and your dog. So please remember the three P’s.
Parking: Please do not park or drive on the grass. Make sure you park your vehicle on the block paving within the secure run you have booked.
Pathways: Each run has over 200m of perimeter pathway which is there to help ensure the dogs have nice grass to play on. If it’s frosty or wet please use the pathways at all times, other than for retrieving toys, training or picking up poo.
Play: Use all the space within the fenced area you have booked. Please feel free to bring any toys, balls or any other equipment for training you may need. Digging is not allowed, so please prevent dogs from digging immediately. If any items accidentally get thrown over any fence please retrieve it only after the session has ended. Please under no circumstances allow any person to climb any of the fencing. You can bring children, all we ask is that you make sure they are supervised. All users are only allowed within the run they have booked.
2. Knowing Your Time To Arrive & Your Time To Leave
Being ready to enter on time is as important as making sure you leave on time. Arriving more than a few minutes early will mean time spent waiting in your car, while your dog becomes more and more impatient!
Each run is clearly marked on the gate. The Yellow Run is to the left of the green barn and the Orange Run is to the right. Both have 4m wide double gates which will be open if the run is unoccupied. If you arrive on time and your run is not vacant, please check your booking. Are you at the correct run?
If you are, call us 07976 724 501 and let us do the rest.
When the run is vacant, pull your car into the space and close the gates. If it’s dark, please turn on the lights for your run. The switch is on the “Field Rules” board where you park your car. Only once the double gates are closed is it safe and secure to let your dog out. Enjoy your time in the run!
For your departure, all we ask is that you be ready to have your dog loaded back into your vehicle. Please remember to turn the lights off and leave the gates open by the end of your booked time slot, so the next customer can enter on time, and safely.
We hope everybody respects each other’s time. To encourage this, we have a policy we hope we don’t have to implement…
If the person after you reports a late entry, we will review the CCTV and late leavers will have their booking account suspended for a week.
Three strike rule: repeat offenders will have their booking account closed.
3. Keep It Clean Keep It Green
Dog mess… if it’s your dog’s, please pick it up. We provide the bin which is emptied daily. Don’t worry if you forget your poo bags, there will be spares within each parking area. We know from experience that most dogs will ‘need to go’ within the first 5 mins of their play, so be super vigilant from the start!
If it’s a messy one (as a dog owner, you will know what we mean!) please pick up what you can and then use the watering cans provided to do the rest (if the watering can is empty there is a tap at the front of the barn or text 07976 724 501 for a refill).
Digging and scraping is not allowed, so please be vigilant – especially if your dog’s a known digger. Remember that digging can be a sign of boredom, so do use balls, lures, etc, to keep dogs happy and involved.
Other people’s dog mess – HELP US – Use the Flags on the fencing and Call or Text
We don’t expect anybody to pick anything up that wasn’t done by their dog/s so if you find any mess or digging that isn’t from your dog, please “flag it” for us. There are flags situated along each run’s perimeter fence. Simply place a flag next to the offending area, and text or call us on 07976724501. In most instances we will come and sort it straight away, however if we are not about we will try and move you to another run if available or discuss options.
If everybody follows the “Flag & Call or Text” principle we can efficiently review the CCTV and quickly identify which previous customer has missed one. If it’s a genuine accident, it’s no problem – we have all missed the odd one! Repeat offenders and blatant ignoring will result in the booking account being closed with immediate effect.
Not only does this keep the grass in tip-top condition and perfect for dogs at play it far more pleasant for you.
4. Your Dog’s Health
Please ensure all dogs are micro-chipped – it’s the law – and for their safety have valid, up-to-date vaccinations and that they are wormed. Remember that our dog’s vaccinations are your responsibility. (Kennel cough vaccination we regard as optional).
If your dog’s in season, this is not a problem, she is welcome (it’s one of the reasons we opened DIY Play!) just remember if you’re bringing any other dogs that you understand the risks. .
5. Life Getting In The Way Of Your Plans: Cancellation Policy
Book with confidence: Real time live booking means if something comes up you can edit your booking for free up to 2hours before or if you find you have some last minute free time you can book, just make sure you have enough time to get here. Please note: You will be unable to change your booking if it is within 2h or if you book a slot within 2h of your booking, in either of these circumstances we will not be able to offer a refund.
Each run is checked at the start and at the end of each day – along with random spot-checks in between. However, if you see anything that concerns you at any time (fencing, gates, flags, holes, etc.) call or text us immediately on 07976 724 501
Before making a booking, please understand that you use the facilities at your own risk. We have taken every care to ensure your safety, however, under no circumstances are DIY Dogs Play responsible for any liability within either of the DIY Dogs Play runs, the driveway, or car park areas.
Please check your confirmation email once you have booked, this will advise you which of the two runs you have been allocated. Both runs are the same size Orange run is the first run and the parking bay is to the right of the Green barn and Yellow run’s parking bay is to the left of the barn.
If all customers follow our guidelines set out here, it will mean every visit for you and your four-legged family member will always be as enjoyable as the last.
©DIY Dogs Play Ltd. - Company No: 12747115 - All rights reserved.
07976 724 501
